Last updated on Aug 10th 2023
Forever unique believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
- Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
- Forever unique does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
- In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 15 days of receipt of the products.
- In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 15 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
- In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
- In case of any Refunds approved by the Forever unique, it’ll take 3-5 days for the refund to be processed to the end customer.
- All return items must include original packaging along the owner’s manual, warranty card and should not show any wear or abuse with the product.
- It is mandatory to include the invoice copy along with the returning package/ item. In case you do not have the invoice copy contact forever unique Customer Support for invoice related query.
- The following items are non-returnable except for defects: opened or used sets of strings, boxes of reeds, computer software, soundcards, tubes, internal earphones, earplugs, traditional and ethnic wind instruments, harmonicas (hygiene issues), raw-frame speakers, pickups that have been installed, drumheads and sticks, turntable cartridges, washed or worn clothing and footwear, body jewelry, books, cassettes, CDs, DVDs, and videos.
- The following items are non-returnable except for defects: opened or used sets of strings, boxes of reeds, computer software, soundcards, tubes, internal earphones, earplugs, traditional and ethnic wind instruments, harmonicas (hygiene issues), raw-frame speakers, pickups that have been installed, drumheads and sticks, turntable cartridges, washed or worn clothing and footwear, body jewelry, books, cassettes, CDs, DVDs, and videos.
- Defective components that qualify for coverage under this warranty will be repaired after the evaluation for the product is completed.
- The time frame for servicing of any pro-audio equipment or musical instrument are not fixed. It would depend on the error/ issue with the product.
- Shipping Timeframe:
- We strive to deliver your orders promptly and efficiently. Our delivery timeframe is between 5 to 15 business days from the date of order confirmation. Please note that this timeframe may vary depending on your location and the shipping method chosen during checkout.
- Processing Time:
- Orders are typically processed within 1-2 business days after payment confirmation. Once your order has been processed, you will receive a confirmation email with tracking information to monitor the status of your shipment.
- Shipping Rates:
- Shipping rates are calculated based on the weight of your order and your shipping address. During checkout, you will be able to view the applicable shipping charges before finalizing your purchase.
LIMITATIONS AND EXCLUSIONS
- The following items are NOT covered by this warranty.
- Fret wear, saddle wear, nut wear, strings and batteries.
- Setups, adjustments or routine maintenance of any kind.
- USB Cables, Power adapters or any accessory item are not covered under warranty.
- Damage to finishes or cracks, splitting, or warping of wood due to changes in temperature or humidity, exposure to or contact with sun, fire, moisture, body salts and acids of perspiration, guitar straps, guitar stands/hangers made from vinyl, plastic, rubber or other synthetic materials, any other chemicals or non -approved polishes.
- Damage, corrosion or rusting of any hardware components caused by humidity, salty air, or exposure to the moisture, body salts and acids of perspiration.
- Any damage to an instrument resulting from customization or modification from factory standards.
- Normal wear and tear on any part of the instrument, case or gig bag including jacks, controls, switches, plated surfaces, tuning machines, pickguards, zippers, clasps, handles, latches, case hardware etc.
- All other damage and deterioration due to normal usage, wear and tear, aging, accidents, neglect, abuse, alteration, misuse, or Acts of Nature.
- Any instrument, whose serial number is missing, altered or tampered with in any fashion.
- Any instrument purchased from anyone other than foreverunique.in
- Instruments that have been serviced by unauthorized persons.
- Loss or theft.
- Damage caused by battery leakage.
- The cleaning of controls or contacts of electronics due to exposure to dirty, dusty, or otherwise contaminated environment.
Stringed instruments priced at Rs 60,000.00 or more must be returned within 15 days of shipment.
Need help?
Contact us at foreveruniqueask@gmail.com for questions related to refunds and returns.
